Help
Something wrong, missing, or broken? Here is how to get it sorted.
Last updated 8 September 2026
Fastest way to reach a person is the contact form. It goes to a real inbox and a real human reads it.
Tell us which shop and what the hours actually are. Hours come from public sources and from people who go there, so they drift. This is the single most useful thing you can report.
Send the name and the town. If it serves a real beef, it belongs on the map.
Let us know and we will take it down.
Use "Forgot password" on the sign-in screen. The reset email is sent immediately and the link expires, so if it has been sitting in your inbox a while, request a fresh one. Check spam.
Ask through the contact form and we will remove it. See the privacy policy for exactly what gets deleted and what stays.
Tell us your phone, whether you are on iPhone or Android, and what you were doing when it broke. A screenshot is worth more than a paragraph.
Use the report button in the app — it attaches what we need to act on it. For anything urgent involving somebody's safety, use the contact form and say so.
If you run a shop and want your listing corrected, or you want to know what boosting does, start at Boost Your Shop or send us a message. Corrections are free and always will be.
Use the contact form and pick the media option.
